Frequently Asked Questions
Everything you need to know about our premium crafting supplies and home decor accents.
What makes Benzie Design felt unique?
We specialize in high-quality wool blend and 100% pure wool felt. Unlike synthetic craft store felt, our materials are durable, easy to cut, and offer a sophisticated matte finish perfect for heirloom-quality home projects.
How long will it take to receive my order?
Most orders are processed within 1-3 business days. Domestic shipping typically takes an additional 3-5 business days depending on your location and the shipping method selected at checkout.
Do you offer color swatches or samples?
Yes! We offer individual color swatches and comprehensive color charts to help you perfectly match your home decor or craft project before committing to a larger purchase.
What is your return policy?
We want you to love your supplies. If you are not satisfied, you can return unused items in their original condition within 30 days of purchase for a full refund, excluding shipping costs.
Do you ship internationally?
Yes, Benzie Design ships worldwide. International shipping rates and delivery times vary by country and are calculated in real-time during the checkout process.
Can I request a custom color or bulk order?
We offer bulk pricing on many of our felt products and notions. For custom color requests or large-scale home design projects, please contact our support team for specialized assistance.